Gunshot wound to the face

A call for Christoph 9: The report is "gunshot wound to the face." The crew takes off under immense pressure. The reality on the scene is surprising. What happened, and how seriously injured is the patient? Also in this episode: Flames are shooting out of the windows of an apartment fire; people are suspected to be inside. And: A woman needs the help of the emergency services after falling down the stairs with her dog.