The Elgin Hotel

The final visit of the week is to The Elgin Hotel in Blackpool, where manager Garry Lloyd and the owner's daughter, Sophie Seddon, want to show that their 89 room establishment can deliver the personal touch. The hosts lay on a tap dancing class ending with a surprise performance at the iconic Grand Theatre. But a mix up with the breakfast orders doesn't put the guests in the best of moods come feedback time.